Skip to content

FAQ

Ways to purchase

You can visit our website caltom.com or directly speak with a salesperson via WhatsApp: +52 55 5527 7200

Prices and billing

    Our prices already include VAT and if you require it, we can generate an invoice.

    Payment methods

      You can pay by electronic transfer, cash at OXXO, cash at a bank window, credit or debit card and PayPal.

      Minimum purchase

        The minimum purchase amount is $1,500 MXN either per single model box or per box with different models.

        Mixed boxes (several models)

          We can offer you boxes with bags of different models, each model is sold by the dozen and the minimum order amount is $1,500 MXN. These do not apply for printing. 

          Wholesale

            We have discounts for wholesalers, more info on WhatsApp: +52 55 5527 7200.

            Discounts

              You can find out about our discounts by visiting our website caltom.com, on our social networks, on WhatsApp or by contacting us through directly over the phone.

              Shipping

                Our shipping is always FREE. We ship in no more than 24 hours, we provide you with your a shipping guide and follow up on your shipment until you receive it.

                Shipping provider

                  We have agreements with different parcel companies, including FedEx, Estafeta, ODM and Paquete Express among others.

                  Delivery times

                    We average 1 to 4 business days, this may vary according to the delivery area, if it is an area with easy access or with extended coverage for parcels.

                    Materials

                      Our bags are made with 110 gram recycled Kraft paper.

                      Printing

                        We provide one ink printing in the front side of your bags surface for customization. For more information please contact us through WhatsApp: +52 55 5527 7200.